Ko888 is fully committed to protecting the privacy and personal data of every player. This document explains in detail how we collect, use, store, and protect your information — in line with the principles of responsible and transparent data protection.
Six core pillars that shape our approach to protecting your data and privacy
All your personal data and financial transactions are protected using industry-standard 256-bit SSL encryption. Data stored on our servers is also encrypted to ensure maximum security even in the event of an unforeseen incident.
Ko888 does not sell, rent, or trade your personal data to any third party for marketing purposes. Your data belongs to you, and we treat your privacy as a core business priority.
You have the full right to access, correct, transfer or request deletion of your personal data at any time. Our straightforward data request process ensures your rights are respected without any delays.
Ko888 operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international standards. All data processing is carried out on a lawful and responsible basis.
We use cookies solely to enhance your experience on the ko888 platform. You can manage your cookie settings at any time through your browser settings without affecting core platform functionality.
In the event of any security incident involving your data, ko888 will notify you within 72 hours via your registered email, in line with global data protection best practices.
Important Note: This Privacy Policy applies to all users of the ko888 platform, including the ko888.ng website and our mobile app. By using this platform, you agree to the collection and use of your information as described in this policy.
Ko888 ("we", "Platform" or "company") greatly values the trust you place in us when you register and use our services. Your privacy is not merely a legal obligation for us — it is a core value we uphold in every business decision we make.
This Privacy Policy explains in detail the types of personal data we collect from you, the reasons we collect it, how we use it, and the steps we take to ensure it remains safe and protected at all times. This document also outlines the rights you hold regarding your personal data and how to exercise them.
This policy applies to all information collected through the ko888.ng website, the ko888 mobile app, email communications and any other interactions between you and our platform. Please take a moment to read this policy carefully as it contains important information about your rights.
Ko888 collects various types of personal data depending on how you interact with our platform. We only collect data that is genuinely necessary to deliver quality service to you — this "data minimisation" principle is a core part of our privacy commitment.
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, MyKad number | Account verification & KYC |
| Contact Data | Email, phone number, address | Communications & Notifications |
| Financial Data | Bank account number, transaction records | Deposit & withdrawal processing |
| Technical Data | IP address, device type, web browser | Security & optimisation |
| Usage Data | Game history, wagering activity | Service improvement & promotions |
| Communication Data | Support chat logs, email | Complaint resolution & records |
We do not collect sensitive data such as health information, religious beliefs or political views unless required by applicable law.
Ko888 collects your personal data through various channels as you interact with our platform. Understanding these channels helps you know exactly what information we receive and where it comes from.
We do not purchase or acquire personal data lists from external sources without your knowledge. All data we hold is either provided directly by you or generated through your use of our platform.
Ko888 uses your personal data solely for legitimate, necessary, and proportionate purposes. We will not use your data for any other purpose without prior notice and, where required, your consent.
Ko888 does not sell, rent, or disclose your personal data to external parties for independent marketing purposes. However, there are specific situations where we need to share your data with trusted third parties as part of our service operations.
All third parties working with ko888 are bound by strict data protection agreements and are only permitted to use your data for the specific purposes mutually agreed upon. They are not allowed to use your data for any other purpose.
Ko888 stores your personal data on secure servers protected by the latest security technology. Data retention periods are determined based on service requirements, legal obligations, and our internal policies.
In general, active account data is retained for the duration your account remains active plus five (5) years after account closure to meet legal record-keeping requirements. Financial transaction data is retained for seven (7) years in line with accounting and anti-money laundering legislative requirements.
As a ko888 platform user, you have rights protected under applicable data protection laws. ko888 is committed to respecting and facilitating the exercise of these rights in a straightforward and efficient manner.
You have the right to request a copy of the personal data we hold about you at any time through our support channels.
If your data is inaccurate or incomplete, you have the right to request a correction at no charge.
Under certain circumstances, you may request that we delete your personal data, subject to our legal obligations.
You have the right to receive your data in a machine-readable format for transfer to another service provider.
You may object to the processing of your data for direct marketing purposes at any time and we will honour that request.
You may request that we restrict the processing of your data under certain circumstances while we investigate your objection.
To exercise any of the above rights, contact our Data Protection Officer team via live chat or email at[email protected]. We will process your request within 30 business days.
Ko888 uses cookies — small text files stored on your device — to enhance your experience on our platform and ensure it functions properly. Cookies allow us to recognise you on subsequent visits and tailor platform content to your preferences.
You can control and manage cookie settings through your browser settings. Please note that disabling certain cookies may affect the functionality and user experience of the ko888 platform.
The ko888 platform may contain references to third-party services such as payment providers and game providers. Each of these third parties has its own separate privacy policy, and we encourage you to read them.
Ko888 is not responsible for the privacy practices or content of any third parties linked to our platform. Your interactions with those third-party services are governed by their own terms and privacy policies, not this ko888 Privacy Policy.
We select our third-party partners carefully and ensure they meet security and privacy standards comparable to our own before any integration takes place.
Ko888 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. Any material changes will be communicated to you via in-platform notifications or your registered email at least 14 days before the changes take effect.
The date of the latest amendment will always be displayed at the top of this document. Your continued use of the ko888 platform after the amendment's effective date indicates your acceptance of the updated policy.
If you have any questions, concerns or complaints regarding how we handle your personal data, please contact our Data Protection Officer. We take all feedback seriously and will respond within a reasonable timeframe.
Contact Our Privacy Team: Support email [email protected] or use the 24/7 live chat available on the ko888 platform. Our Data Protection Officer team is ready to assist you.
Ko888 combines world-class gaming entertainment with high-level privacy protection. Register now and enjoy a safe, transparent, and rewarding gaming experience.